FAQ - FREQUENTLY ASKED QUESTIONS

Who are K9+ Katz Kitchen?

K9+ Katz Kitchen is a family run retail and wholesale pet food supplier who delivers your dog or cat's food and accessories direct to your home or office.

What brands of food can I buy from you?

We stock a variety of well known brands including Eagle Pack, Nutrience, Eukanuba, Pedigree Advance, Hills Science Diet, Royal Canin, Vets All Natural products, Iams, and Whiskas Advance. We carry popular varieties of these brands including the top of the range Professional diets. We also stock a range of biscuits and treats including pigs ears - (dogs ADORE them!)
* If you have a preferred brand that we do not stock, we will be happy to quote a price for you on it.

When will my order be delivered?

We are in all areas of Metro Melbourne at least once or twice a week. Delivery is usually within 48 hours from receipt of order. Many of our regular customers have a standing order with us once we work out how long the food lasts, this means you don't have to worry about ringing us for your order, it will be delivered for you on a regular basis.

I live outside Metro Melbourne - can you deliver to me?

Yes! We offer FREE delivery within Metro Melbourne but can deliver to anywhere in Australia. We are currently using Australia Post parcel service and can quote you a competitive price for delivery.

How do I pay for my goods?

We accept either cash or cheque on delivery or we can also accept direct transfer into our account prior to delivery. We also accept credit card payments through PayPal.

What are the advantages of having my pet's food home delivered?

There are many advantages in having your pet's food delivered direct. These include:

No need for extra trips to the vet or pet shop to buy your dog and cat food.
No more lugging heavy bags to and from the car.
We can provide popular brands in larger, more economical bags, saving you time and money.
You and your pets can view samples of our accessories in the comfort of your own home. We will also fit collars, harnesses and Halters, ensuring you get the correct size.

I am thinking of changing my pet's diet. What if he doesn't like the new food?

No problem! Our range of professional diets carry a 100% money back guarantee so your pet can try out the new brands.

I need some advice on feeding both my dog and cat, can you help me?

YES! We have been trained in, and have carried out our own extensive research on the nutritional requirements of both dogs and cats for all stages of their lives. We are also backed 100% by vets and technical representatives from all the major pet food companies ensuring that both you and your pets are happy with the food we supply.

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